PENNSYLVANIA, USA — The state is responding to a public outcry and now upping the penalty for PPL Electric Utilities after billing issues last year.
The Pennsylvania Public Utility Commission announced an "enhanced settlement" against the power company that includes PPL making a $1 million contribution to a fund for those struggling to pay bills.
The settlement also calls for additional refunds for customers impacted.
The settlement proposed by the PUC’s independent Bureau of Investigation and Enforcement (I&E) and PPL follows an investigation launched by the PUC in early 2023 in response to PPL billing system malfunctions, which impacted bills for nearly 800,000 customer accounts. Those system malfunctions resulted in unusually high or low estimated bills, missing monthly bills, and/or bills that did not include any supplier charges or only included partial charges.
The billing issues were made worse by the lack of adequate customer service support, which resulted in consumers being unable to reach PPL Call Center representatives to discuss their billing concerns.
Visit the PUC’s website at puc.pa.gov for recent news releases and videos of select proceedings.
