PENNSYLVANIA, USA — Attorney General Michelle Henry announces a new complaint form for Pennsylvanians who encounter hardships with airline travel, such as flight delays and cancellations or boarding problems.
The new form is available on the Office of Attorney General website and is a response to an uptick nationwide in consumer complaints regarding air travel. It is the product of Attorney General Henry’s partnership with the U.S. Department of Transportation to better assist Pennsylvania travelers.
Consumers may file complaints whether they purchased tickets directly, through an agent, or through a third party. Pennsylvania residents or those who faced airline issues in Pennsylvania are eligible to use the new complaint form.
“It is no longer a secret that Pennsylvanians and consumers across the country are finding less and less convenience when traveling by air,” Attorney General Henry said. “This form makes it easier for travelers who encounter problems to file a complaint, and is part of an ongoing initiative with federal partners to hold airlines and agents accountable when they mistreat consumers.”
The forms require information such as ticket number, flight itinerary, flight date, ticket date purchase, ticket price, and form of payment. They also require specifics on what issues the traveler encountered. This information will be useful when reviewing and resolving complaints.
Flight canceled or delayed? State launches complaint form for air travelers
Pennsylvania residents or those who faced airline issues in Pennsylvania are eligible to use the new complaint form.
