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UGI offers customers pandemic program to pay bills

The deadline to apply for help is drawing near.

SCRANTON, Pa. — Sign up and do it now — that is the message to UGI Utilities customers looking for some help this winter.

It is for a new emergency program to help those who have fallen on hard times during this pandemic.

“It is specifically designed for customers that are having trouble paying their utility bill who have filed for unemployment since March 13, or have qualified for the stimulus check earlier this year," said UGI spokesperson Joe Swope.

Starting January 1, UGI will help those who qualify with a one-time grant of a payment installment plan, but you have to sign up by the time your December bill is due.

“We estimate that up to 70,000 of our customers may qualify for some form of assistance program which UGI offers, which is about 10 percent of our customers who qualify," said Swope.

UGI officials say help for each customer affected by this pandemic will be determined on a case-by-case basis.

“If you qualify for the emergency relief program, you can enroll either online or via phone, and once we receive that enrollment, we will determine whether the customer qualifies for the customer relief program or whether they qualify for another program that may be more beneficial.”

For more information about the program or how to sign up, click here.

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