Stop the Robocalls: Tips to Hang up on Them for Good

Robocalls happen day or night, ringing our cellphones, our landlines and are often nothing but a big waste of our time.

Billions of robocalls happen each year

If you’re fed up, Newswatch 16 is here to help. Ryan Leckey reached out to some of the major phone carriers to get you answers.

Although many of us are on the national and state "Do Not Call Lists,"  tech experts say most spammers and scammers rarely pay attention to that list.

Tech gurus estimate last month alone, the 570 area code received 13.4 million robocalls just on cell phones.

Many scammers use “neighbor spoofing.” This tactic makes the number on your caller ID appear to be local and look like it's from someone you know.  However; the calls usually involve pitches to take your money or identity.

Newswatch 16's Ryan Leckey tackled several tips to stop robocalls for good including a smartphone app called "RoboKiller."

ROBO KILLER SMARTPHONE APP:

This is the app mentioned in our Newswatch 16 stories. It intercepts spam calls. Your phone never rings. The technology uses "answer bots" which can range from random people speaking nonsense to celebrity impersonators. The goal is to keep scammers on the phone to waste their time.

RoboKiller honors your contacts but does not download them to make sure important calls still come through.

To learn more about RoboKiller, head here to the company website. You can also search "RoboKiller" in your app store. The app costs $3.99 a month and includes a seven-day free trial.

OTHER RESOURCES TO STOP SCAMMERS: 

The information below includes responses to Newswatch 16 from some of the biggest phone providers: Verizon, Sprint,  AT&T, and Comcast.

While most of the tools offered by these providers below can help stop or limit robocalls for free, some programs with the different carriers come with a fee.

Always read the fine print and ask your carrier about any additional costs when subscribing to robocall stopping technology.

TIPS FOR VERIZON WIRELESS CUSTOMERS: 

The following information to Newswatch 16 came from Verizon Wireless Public Relations Manager (Northeast Market) David Weissmann:

"Currently, it's not illegal to spoof another person's phone number, but we believe it should be and we support federal legislation that would go after the spammers that are making these calls."

Coming this March, Verizon told Newswatch 16 it's expanding its current call filter blocking system and rolling out free spam alerting and call blocking tool that customers can sign up for.  Learn more here.

Right now, Verizon Wireless offers Caller Name ID app, which deployed over a year ago. The latest update, currently available on Android and iOS smartphones, allows subscribers to automatically forward spam calls that correspond to their selected level of risk straight to voicemail.

In addition, Verizon is committed to deploying the STIR/SHAKEN authentication standard in our networks. This would verify to end users that the number displayed on the Caller ID is the number that originated the call.

Many times these calls originate over the Internet and do not touch the Verizon network. 

By the way, if you're using the  Google Pixel 3 phone, there's a way where users can screen their calls and report spam. Head here for more information.

TIPS FOR SPRINT CUSTOMERS: 

The following information to Newswatch 16 came from Sprint's Media Relations Representative Lisa Belot:

"Sprint is fully committed to deploying and implementing SHAKEN/STIR, and we are working vendors to begin testing various aspects of these protocols." 

Essentially, this new technology would help customers know if the number on their caller ID is real. Every phone would have a kind of digital signature attached to it. This signature would let customers know that the call they are receiving is actually coming from the number shown on the caller ID.

Sprint also offers a robocall labeling and blocking service called Premium Caller ID. (FAQs available here). This application allows Sprint customers on both Android and iOS devices to subscribe to an optional, paid service that empowers them to receive information about the type of caller that is attempting to reach them and to set up preferences to block spoofed calls and other robocalls.

TIPS FOR AT&T CUSTOMERS:

The following information to Newswatch 16 came from AT&T Media Relations:

"We have blocked more than 4 billion unwanted robocalls using an analytics system. It looks for patterns that may indicate an unwanted robocaller. AT&T offers several solutions for customers, including AT&T Mobile Security and AT&T Call Protect, free services that automatically block fraud calls, provide screen alerts for suspected spam calls and help protect smartphones from potential threats."

AT&T Phone (home phone) customers can block unwanted calls from up to 100 numbers by pressing *61 after their most recent unwanted incoming call. Customers can also set up and edit a call block list online through their "myAT&T account."

To learn more about reporting robocalls and helpful tools for AT&T customers, head here.

TIPS FOR COMCAST CUSTOMERS:

The following information to Newswatch 16 came from Comcast's VP of Communications (Keystone Region) Robert Grove. Comcast has a few options in place to help customers stop robocalls.

Grove says "there is no limit to, or fees associated with, the number of calls blocked."

Comcast’s Xfinity Voice service works with Nomorobo to block unsolicited calls to a customer’s home phone. Customers simply need to follow the instructions set out on xfinity.com to activate this feature. Nomorobo.com is a cloud-based service that hangs upon or blocks illegal robocaller or telemarketer calls from calling the intended home phone number. Customers can also report robocalls on its website.

Xfinity Mobile users should consult their phone manufacturer’s specific directions on how to block unwanted calls.

FEDERAL AND STATE DO NOT CALL LISTS:

Another way to minimize robocalls is to sign up for the federal and state's Do Not Call Lists.

However, please know that this list includes exceptions to robocalls such as Prescription Pickup Alerts and Tornado Warnings.

To sign up for the federal Do Not Call list, head here. (NOTE:  Due to the government shutdown, the website service is unavailable. It will resume normal operations when the government is funded.)

To register with Pennsylvania's Do Not Call List and learn more about your rights, head to this link.

For general tips to avoid spoofing scams, click here to be connected to the Federal Communications Commission (FCC).

11 comments

  • Bruce Balish

    While we are on the subject of state and federal do not
    call lists, why don’t you do a story on how much these two
    bureaucracies are costing the tax payer? When you talk to
    either the state or federal do not call people they tell you there
    is nothing that they can do. I’m sure between the two it is costing
    hundreds of thousands of dollars for nothing.

  • Eric Albert

    For my home phone I use a VOIP service called Ooma. Lots of spam blocking options built in and the premium package is a small fraction of the cost of a landline. It also uses Nomorobo as a filter. For the few that get through, I sometimes have fun by forwarding the call to the Jolly Roger Telco folks; their system then picks up the call and connects them to a talking bot. It attempts to keep them on the line as long as possible, after which you get a recording of the whole thing. Talk about turning spam into entertainment? Check out the samples they offer. BTW I’m not a spokesperson for either service, just someone who was inundated with annoying spam calls, so I did my own research on how to fight back.

  • Geo Coggins

    apparently boost mobile does not offer the ability to utilize such applications which seems a bit outdated if you ask me as well as i feel any phone company not allowing third party protection apps should be entirely responsible for any damages incurred be it missed work or doctors appointments from constant sleep disturbances from robo calls

  • jsrant

    I get the ones trying to sell me pharmaceutical drugs. They all sound like they live in Dubai, if you get what I’m saying. Just don’t answer plain and simple.

  • 16viewer

    If you don’t recognize the number do not answer. If it’s important they will leave a message. If I slip up and answer one by mistake I just blow my loud whistle that I keep near the phone. Problem solved.

  • Bob Stevens

    I just don’t answer unless its an exact number I know or I’m expecting a call.
    Huh shocking a government “do not call list” doesn’t work… sorta like a “Telemarker Free Zone”… yeah you know where this is going.

  • Ellis D Trippman

    Always press ‘1’ or whatever number you need to talk to the scammer. Cuss them out, tell them how you really feel, make it graphic and as nasty as you can. I did this for about 4 months to a bunch of daily credit card and student loan scammers and eventually the calls stopped. Pressing 2 to be removed from the do not call list just verifies you’re a real number and bumps you up on the sucker list. Scumbags like these deserve everything you’ve got.

Comments are closed.

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