Some Hatchimals Hatched Into Duds on Christmas Morning

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NEW YORK — Hatchimals, perhaps the most sought after toy of the holiday shopping season, left some parents and kids frustrated on Christmas morning.

Parents lucky enough to get their hands on the item, which was largely sold out in stores for weeks, are complaining the product doesn’t hatch.

The toy “hatches” from an egg when children knock, tap, or rub on the shell after about 30 minutes of playtime. The Hatchimal inside responds with lights and sounds and eventually hatches into a creature kids can talk and engage with.

Unhappy customers are airing their frustrations with the toy on Twitter.

Although parent company Spin Master is urging customers to contact them via direct message on Twitter, tweets show it’s been difficult to get a response from the brand.

“I have been calling [the company] for 2 days. It keeps telling me to call back later. #Hatchimals is a dud & store won’t take it back,” tweeted Jessica Brown.

It’s unclear how widespread the issue is as of now.

Hatchimals isn’t the only product in hot water after Christmas. Consumers have experienced connectivity errors related to the Barbie Hello Dreamhouse, an app-connected smart home for Barbie.

Mattel said on Twitter it is aware of the issue and is working to fix it.

Spin Master released a statement Wednesday saying in part, “We are committed to doing everything possible to resolve any consumer issues. We sincerely apologize and thank everyone who is experiencing an issue for their patience.”

On the Hatchimal website, they added a pop up message on how to troubleshoot  if you are experiencing difficulties with your Hatchimal.


  • Joanne Oister

    I purchased 2 hatchimals for grandchildren for Christmas. We had nothing but a fun experience watching ours hatch, and although they do make weird noises, nothing we have heard sounds like cursing. What we hear when they are going to sleep sounds like mommy. My granddaughter has taught hers to talk, walk and dance. I am sorry others are having trouble, but we love them and the kids are having a blast with theirs. Oh, and we did not wait in line for this, we were lucky enough to just walk into Toys R Us and purchase. Otherwise, they would not have received them.

  • Ban China goods!

    I’m willing to bet that a lot of parents didn’t follow instructions and left them there Chinese hatchimals in their cold car trunks and stuff hence the reason their little dollies were heartbroken Christmas morning. Hold on to your pants kiddos as you are sure to have much greater heartbreak when you mature if you mature that is!

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