Bar’s Response to Customer Complaint About ‘Ruined’ New Year’s Eve Goes Viral

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INDIANAPOLIS, Ind. -- A woman suffered a heart attack during a New Year’s Eve celebration at a downtown Indianapolis bar, but a customer’s complaint about the incident has fueled a social media firestorm.

According to a manager at Kilroy’s, a 70-year-old woman suffered a heart attack while celebrating with her family.

A customer took to the bar's Facebook page to complain that the response to the incident ruined her holiday celebration. The woman said she believed someone had suffered a drug overdose and was miffed that the wait staff wasn’t attentive to her and her guests:

"I will never go back to this location for New Year's Eve!!! After the way we were treated when we spent 700+ and having our meal ruined by watching a dead person being wheeled out from an overdose my night has been ruined!!! Every year we have come to Kilroys to enjoy New Years Eve and tonight we were screamed at and had the manager walk away from use while (we) were trying to figure out our bill being messed up.

The manager also told us someone dying was more important than us being there making us feel like our business didn't matter, but I guess allowing a Junkie in the building to overdose on your property is more important than paying customers who are spending a lot of money!! Our waitress when we were trying to ask about our bill being messed up also said “what do you want me to do (expletive) pay your bill for you?” What a great way to talk to a paying customer! I get that working on New Years Eve (is) stressful but being a complete (expletive) to us all night knowing you get an automatic gratuity is not right!!!"

Chris Burton, a manager at the bar, replied to the woman’s post and clarified that the woman had not suffered a drug overdose but had a heart attack. He also offered some harsh words for the woman:

"First of all, the “overdosing junkie” that you speak of was a 70-year-old woman who had a heart attack. Thankfully she was revived at the hospital and survived. It sounds like you were very concerned about her so I thought you should know. This poor lady, who was celebrating New Year’s Eve with her husband and son, had to be placed on the floor of a completely packed bar and have her shirt removed in front of everyone so the paramedics could work on her.

But I completely understand why you think being intoxicated (expletive) that didn't understand your bill should take priority over a human life. I especially appreciate you making your server (who doesn’t curse) cry as well. I’m sure she really enjoyed working on New Year’s Eve just to deal with people such as yourself. I personally had to leave a show to take a phone call from an emotional manager telling me someone died at Kilroy’s and that other employees were not doing so well dealing with this. (At the time they didn’t know that she was going to make it.) So I understand how inconvenient this was for your night.

But honestly, I'm glad to hear you won't be coming back to Kilroy's because we wouldn't want anyone as cold-hearted and nasty as you returning. I appreciate anyone who chooses to spend their money at Kilroy’s until they act like you. You can take your money anywhere else after that, and I won’t lose a second of sleep over it. Happy New Year!"

In a follow-up post, Kilroy’s said the victim survived but still has a long way to go. They also set up a GoFundMe page and encouraged customers to support her recovery.

The bar said the original poster has removed her Facebook profile and discouraged customers who were apparently attempting to locate her.

12 comments

  • Lori

    I applause this restaurant bar…..I also am a bartender for an establishment….. I have dealt with situations similar to this…some people not all are truly disgusting with their bad behavior.

  • carlea

    i love the response!!! biggest problem with society anymore is people only care about themselves. we would live in a much better world if everyone was willing to help each other out!!

  • Richie Brown

    I don’t live near Indianapolis…….but I promise if I pass through I will stop at Kilroy’s……..and when I leave I will pay $700……no matter what my bill comes to……..hopefully the same waitress will get the tip.

  • Jolynne frie

    My hats off and my hands are clapping to the management and staff who handled the situation the best they knew how and to the manager who stood up for the life of a complete stranger. Being in the medical field I have seen and worked on people in the most unconventional places but wouldn’t take even a second to think twice about doing it again.

    My heart and prayers goes out the the patient and her family, I truly hope she makes a full recovery.

    As for the original poster, all I can tell you is a quick story about a women who refused to pull over for our ambulance who was going full lights and sirens to the hospital for a cardiac arrest patient. Instead we called it in and the police pulled her over, when they ran her name, they asked if she was related to “mr smith”, she responded that he was her father. The police then informed her the ambulance that she refused to pull over for had just brought her father to the hospital for a cardiac arrest…. So next time please think before you open your mouth…. For it could be you down on the ground on New Years Eve!

  • Krissy

    Great response from the manager!!!!! This disrespectful woman should be banned from your restaurant!!!!! A life comes before anything else, and if the waitress did in fact curse at her, good for her, I would have punched her in the face!!!!! I’m sure if it was her family member dying on the floor she would probably complain about u not serving her needs!!! So glad the lady made a recovery !!!!!

  • edward passno

    I am a believer in karma. The party that was inconvenienced has no idea of how life works. I would like to congratulate and complement the manager, and all the employees that worked that night. When I am in Indianapolis I will go out of my way to stop on in at Kilroy’s 201 S Meridian St. Indianapolis, India

  • Gloria

    Kudos to the manager/bar owner for standing up for what is right. Your bar does not need people that are cold and uncaring!!

    • GOODFOROWNER

      I DONT KNOW WHY PEOPLE ALWAYS ASSUME OVERDOSE . ITS RARE THERE WOULD BE OVERDOSE AT ESTABLISHMENT. BEING THAT MOST CASES WHEN OVERDOSE HAPPENS, IT HAPPENS BEHIND PUBLIC EYE.

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