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Cable TV Outage

Posted on: 6:13 pm, March 2, 2012, by , updated on: 01:57pm, March 5, 2012

About 6,500 cable customers lost television service this week in part of Schuylkill County.

The outage began early Thursday morning, and for some, service is still on the fritz.

Officials of Service Electric Cablevision in Mahanoy City said their phones have been jammed.

An estimated 6,500 homes and businesses lost TV service beginning early Thursday morning.

It affected the Frackville and Mahanoy City area. The technical problem happened as the cable TV company was making changes, including the channel line up.

“Some of the converter boxes are not talking back to us so we’re going on a case by case and hitting every one of these homes making sure that it’s working as customers call us in here or email us,” explained Tim Trently of Service Electric Cablevision.

“It’s real important to get a lot of news and programs to watch, Weather Channel, and I enjoy it and so does my wife. She watches a lot of movies,” said Jay Hanley.

As promised a service tech was at the Hanley home to fix the issues. Others waited in line at the company office wanting answers to the loss of their TV service.

“It’s pretty boring because I am disabled and I enjoy my television, my sports and such, especially in the evening when you want to watch television, you know,” said Bill Walsh.

Extra people were brought in to answer the phones as more crews went out to diagnose problems. Service Electric Cablevision promises to credit customer bills for the outage.

Officials of Service Electric Cablevision said they are going to stay on the job as long as it takes to get all of their customers restored.

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